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Whistleblower Channel
The Whistleblower Channel is a means of communication to facilitate the confidential and agile communication of irregularities that they may assume infractions. Communications may be submitted anonymously.
CaixaBank Group makes this Channel available as part of the internal information System and it is an essential part for the fulfillment of the Code Ethics as well as CaixaBank’s internal regulation, so, takes an active part in our continuous improvement process as a Group.
Consultations/disclosures brought by groups other than those envisaged will not be admitted, as shown in the drop-down list of groups of the Platform Channel. In any event, consultations/complaints brought by customers will not be admitted, in which case the appropriate channel will be the Customer Service.