Wivai Back

Find out the discount you can get for your current device

We buy1 the device you aren't using to give it another chance

Update your device and give the old one a second life. Calculate its value, hand it over to our pick-up team and get money to spend on whatever you like.

We guarantee your buy-back price

We collect it from your home

We pay the money into your CaixaBank account

We create a more sustainable future

We buy1 your old device in 3 simple steps

Before starting, make sure you have the following handy:
· The order number of your new device
· And a mirror or screen (for mobiles and tablets)
1
Find out the current value of your device
For mobiles or tablets:
Scan this QR code on your current device.

Or go to this website to scan the QR code and analyse your device. wivaiback.wivai.com
Enter the IMEI code of your current device. Your device will be detected automatically and you will be shown an estimated maximum value.
Verify the state of your current device on-line (touch screen, pixels, etc.). It'll take less than a minute.
For other devices:
Go to this website:
wivaiback.wivai.com
Enter the name of your device in the search engine and select your model.
Verify the state of your current device on-line (switching on, etc.). It'll take less than a minute.
Enter the serial number of your current device.
Enter the order number of your new device and your ID or VAT number
You now have your estimation!
2
Say goodbye to your current device
Make a backup copy before it's picked up. It's also essential that you delete the data, remove any SIM/SD card and remove all the locking codes from your device.
That's it! In 48-72 hours we'll come to collect your device at the address you gave during the process.
3
And enjoy!
Once we've received and checked your device, you'll get the money in your CaixaBank account within a maximum of 15 days.

For any queries concerning the delivery of your device, you can contact the Client Care Service:

915 23 66 07 or sirmuc@zeleris.com
1. Wivai Back Service: The repurchase request for your current device must be made within 45 days of your Wivai order for a smartphone, tablet, laptop or console. The entity responsible for the purchase of your current cell phone is Telefónica Servicios integrales de distribución, S.A.U. (Zeleris), with NIF A82261280 and registered office at Gran Vía, 28, 28013 Madrid, who will communicate to you the terms and conditions under which the repurchase will be carried out. The current cell phone to be repurchased must be attached to the catalog available in the app and be a working smartphone, which can be turned on and can display the IMEI, and must be free of any blockage and without outstanding payments. The buyback price may vary depending on the model and condition of your phone. Additional Galaxy S24 Series promotion. Promotion available until 1-30-24, limited to one buyback per order on Wivai. For an initial app valuation above £0, the customer will benefit from the additional promotion of up to £150 offered by Samsung Electronics Iberia, S.A.U. for the financing of a Galaxy S24 Series through a loan granted by CaixaBank, S.A. or through a CaixaBank Payments & Consumer E.F.C., E.P. card, S.A.U. 150 for financing a Galaxy S24 Ultra 512GB, Galaxy S24 Ultra 1TB, Galaxy S24 Ultra 512GB + Galaxy Book3 laptop, Galaxy S24 Ultra 512GB + Galaxy S24 Ultra 512GB + Galaxy S24 Ultra 512GB or Galaxy S24 Ultra 512GB + Galaxy Watch6 Classic BT 47mm smartwatch + S24 Ultra dark purple stand case and 45W fast-charging charger, and £100 for financing a Galaxy S24+ 512GB, Galaxy S24 256GB or Galaxy S24+ 512GB + Galaxy Watch6 BT Gold 40mm smartwatch + dark purple S24+ stand case and 45W fast-charging charger. Promotion subject to the effective delivery of your current cell phone to the courier company in charge of its collection and the subscription of the corresponding contract of sale of the cell phone. Representative example of repurchase of a Galaxy S23 Ultra 512 GB in perfect condition on 12-20-23: repurchase amount of 384 € + promotion by financing a Galaxy S24 Ultra 512 GB. Total buyback value + additional promotion: 534 €. NRI: 6535-2024/05143